Frequently Asked Questions
Where are all the activities taking place?
When are you open?
How are the activities operated and organized?
Activities including Kayaks, Stand up paddle board, Water Volleyball, Snorkeling and our floating lounge are all included and limited to use/share amongst guests during the duration of the tour. Free play. There is no set time schedule, everyone shares activities/equipment and participation is optional.
What happens if the weather is unpleasant?
We do not refund for bad weather (rain, cold temperatures, etc.).
What types of amenities do you offer on the boat?
How do we get to the boat harbor?
You can check in at the Heeia Kea Boat Harbor, see map for directions.
Our Location, Map and Directions – click here.
Address: 46-499 Kamehameha Hwy, Kaneohe, HI 96744
For additional fee we provide round-trip transportation to the boat harbor from designated Waikiki hotels.
How long is the Half Day Program?
Total time approx. 3 ½ hours Morning program – be at Heeia Kea Boat Harbor by 9:00am – we depart promptly by 9:30 and get back to the harbor by 12:30. Afternoon program – – be at Heeia Kea Boat Harbor by 12:30pm – we depart promptly by 1:00 and get back to the harbor by 4:00.
Do we need to wear mask?
Optional
Our terms and conditions
You understand and agree to the following terms:
– No alcoholic beverages or other intoxicating substances before participating in snorkeling activity.
– You are aware of the medical restrictions.
– Beach chairs, oversized floating toys, and personal paddleboards/kayaks are not allowed on the tour.
– You are not allowed to wander off on your own, you must stay within our designated area.
– Please follow all rules and safety guidelines from our Captains and Crew members.
Are there any restrictions for participating?
If the following conditions apply, you may not be able to participate in some activities.
Please consult with us in advance as it varies depending on individual circumstances.
– Customer cannot be under the influence of drugs or alcohol.
– Customer has previous history of ear disease.
– Customer has previous history of lung, respiratory disease, or sinus problems.
– Customer has previous history of heart disease, high blood pressure, or diabetes.
– Customer has previous history of dizzy spells, paralysis, seizures, epilepsy, or claustrophobia.
– Customer is currently pregnant (Will need doctors clearance).
– Customer is currently taking medications for any illness condition.
– Customer has had recent surgery or experienced any other major medical situations.
The above conditions are examples. If you require special assistance, please contact us in advance.
1. General Tour Information
What is the Kaneohe Sandbar?
Where is Kaneohe Bay located?
How long is the sandbar tour?
Our tours typically last about 3 hours, giving you plenty of time to enjoy the boat ride, relax at the sandbar, and try out activities like snorkeling, paddleboarding, and banana boat rides.
What activities are included in the sandbar experience?
Depending on your package, activities may include snorkeling with tropical fish, paddleboarding, kayaking, banana boat rides, bumper tubes, or simply relaxing on the sandbar. We provide the equipment and guides, so you can focus on having fun.
Is the sandbar tour family-friendly?
Yes! Families with children of all ages are welcome. The calm waters of Kaneohe Bay make it safe and enjoyable for kids, while adults can enjoy both relaxation and adventure.
2. Weather & Seasonal Conditions
Is the Kaneohe Sandbar tour available year-round?
What happens if it rains on the day of my tour?
Does the tide affect the sandbar experience?
When is the best time of day to visit the sandbar?
3. Booking & Reservations
How do I book a Kaneohe Sandbar tour?
How far in advance should I make a reservation?
Can I change or cancel my booking?
Do I need to print my ticket, or is digital confirmation accepted?
Are group bookings or private charters available?
4. Pricing & Payment
How much does the Kaneohe Sandbar tour cost?
Are there discounts for children, military, or kamaʻāina?
What payment methods do you accept?
Are tips or gratuities included in the price?
Do you offer refunds?
5. Transportation & Check-In
How do I get to Kaneohe Bay Ocean Sports?
Do you offer transportation from Waikiki or Honolulu?
What time should I arrive for check-in?
Is parking available at the marina?
What should I bring with me to check in?
6. Onboard Experience
What type of boat is used for the sandbar tour?
Is there shade, seating, and restroom access on the boat?
Are food and drinks provided during the tour?
Can I bring my own food and beverages?
Are life jackets and safety gear included?
7. Activities & Equipment
What water activities are available at the sandbar?
Do you provide snorkeling gear, paddleboards, or kayaks?
Yes, KBOS provides sanitized snorkeling equipment at no extra charge.
